PRIVACY INFORMATION

OVERVIEW

This policy covers all the data that is shared with us on www.eyra.design and explanations on what happens to any personal data you provide to us, or that is obtained via this website or by email sent to us directly.

The policy covers any means to access the website, whether through a phone, computer or tablet and will provide information about:

  • How we use your data;

  • What personal data we collect;

  • How we ensure your privacy is maintained; and

  • Your legal rights relating to your personal data.

YOUR INFORMATION AS PERSONAL DATA

We view personal data as the following:

Name, identification numbers, location data and online identifier(s); these relating to both automated and manually filed data, electronic and physical.

HOW WE USE YOUR INFORMATION

We use various pieces of your personal information in different ways, see the below tables for our explanations on why we process that data.

Name & contact details

  • To deliver your order and perform our contract with you.

  • To send you order updates by text or email and perform our contract with you.

  • For fraud prevention and detection. To prevent and detect fraud against you or Eyra

  • Send you information about our products and services by email, text or post. To keep you up to date. We only send this with your permission.

  • Show you Eyra adverts as you browse the web. To keep you up to date with our latest products and offers.

  • Find out more about what you and other customers like. To offer personalised and relevant experience

Date of birth

  • Fraud prevention and detection. To prevent and detect fraud against you or Eyra.

Payment

  • Take payment and give refund. To perform our contract with you.

  • Fraud prevention and detection. To prevent and detect fraud against you or Eyra

Purchase history & wishlist items

  • Sell Eyra products online. To perform our contract with you.

  • Find out more about what you and other customers like. To offer personalised and relevant experience

  • Fraud prevention and detection. To prevent and detect fraud against you or Eyra.

  • For customer service and to manage returns. To perform our contract with you.

Your contact history with us

  • For customer service. To perform our contract with you

  • Train our customer care team. To deliver the best possible customer experience.

Your device type, IP address, location data and how you browse our website

  • Set default options for you (language, currency, delivery country etc.). To deliver a convenient shopping experience.

  • Improve our website and make it easier for you to shop and browse.

  • Fraud prevention and detection. To prevent and detect fraud against you or Eyra

Your response to surveys, competitions and promotions

  • To Run surveys, competitions and promotions and perform our contract with you.

GUEST USERS

We view a Guest User as someone who does not have an Eyra account and does not save any details during the checkout process on the website and thus we would not identify you to the same extent as a Registered User with an active Eyra account.

All the data provided by a Guest User in the context of an order will be anonymised once the order is fulfilled. Please bear in mind that we will keep the value of that order and keep only non-identifying location data such as County / State / Province and Country only.

OUR INTERNAL SYSTEMS TESTS

Our Registered Users’ data provided in the context of an order will not only be used in fulfilling your order but also to carry out internal systems tests, including IT procedures, and research and data analysis to improve the Eyra website and app. To do so, the orders and data will be mirrored in a closed off test system.

SHARING DATA WITH THIRD PARTIES

We do not sell, and will not sell, any of your personal data to Third Parties. However, to be able to make some of our services available to you, we share your data with the following companies:

Order related companies, such as:

  • Payment service providers, warehouses, order packers and delivery companies

Professional service providers and analytics, such as;

  • Marketing agencies, advertising partners and website hosts

Law enforcement and fraud prevention agencies

MARKETING & ADVERTISING - OPT IN / OPT OUT

MARKETING

We will only send you marketing messages with your permission. If you wish to receive marketing messages from us, we will keep you updated by email, text or post.

However, if you do not wish to receive any further email messages from us, you can:

  • Click on the unsubscribe link in any email marketing

Or

  • Contact us at hello@eyra.design.

ONLINE ADVERTISING

We engage in online advertising to keep you aware of what we are up to and to help you see and find our products more easily, based on you.

We target our Eyra banners and ads to you when you are on other websites and apps, done through a variety of means and exercises, such as:

  • Web beacons

  • Pixels

  • Ad Tags

  • Cookies

  • Mobile Identifiers

  • Specific services offered by some sites and social networks, such as: Facebook’s Custom Audience service and Google Adwords User Lists.

The banners and ads you see are based on information we hold about you, or your previous use of our website through means such as but not limited to; Eyra Search History, not to be confused with your own browser search history, and our banners or ads you have previously clicked on.

HOW LONG DO WE KEEP YOU DATA?

We will keep the following types of data for the stated lengths:

Financial Data:

  • Standard, 7 Years

  • WhereFraud and/or Enforcement is involved, up to 20 years

Online Account:

  • As long as the account is active

Or

  • As long as additional service(s) is agreed such as Intelligent Waste 10-year guarantee

Legal/Law Enforcement:

  • As long as ordered, in a bid to; resolve disputes, prevent fraud/abuse, enforce terms and conditions

YOUR RIGHTS

According to GDPR you have all your rights to do any of the following to your personal information:

  • Rights to be informed: about how we are handling your personal data and where it is going.

  • Rights to rectify: correct inaccuracies of data extending to incomplete data rectification.

  • Rights to be forgotten: destroy physical data, delete electronic data; extending to that of where data is passed to a third party we are directly liable.

  • Rights to restrict/withdraw consent: when you would like to contest your data’s accuracy; if we process your data unlawfully but you do not want to be fully forgotten; if we no longer need your data but you would like to begin or defend a legal claim(s); if agreements are being made in terms of the other rights.

  • Rights to Data Portability: when you would like a copy of all the data we hold about you, agreements of how it will be provided settled on request.

  • Rights to Object: when you have reason to stop us processing your data based on our processes, such as cancelling the sending of marketing materials.

  • Rights to Object to Supervisory Authority: when you would like to take a case to a data protection regulator

  • Rights to Appropriate Decision Making: when Eyra is not making decisions on your behalf based purely on automated procedures and to give you the power to actively have choice over the processing.

If you want to exercise your rights, have a complaint, or just have questions, please contact hello@eyra.design

HOW CAN YOU HELP PROTECT YOUR DATA

Card details

Eyra will never ask you to confirm any bank account or credit card details via email or any other means such as Direct Messaging/Instant Messaging extending to that of Social Media Sites, over the phone or Web/Phone applications extending to that of instances like Whatsapp and Facebook Messenger.

If you receive an email claiming to be from Eyra asking you to do so, please do not respond then get in touch with us on hello@eyra.design, as this will help us to protect everyone in the future.

Public computer or device

If you are using a computer/phone device in a public location and/or on a public Wi-Fi, we recommend that you always log out and close the website browser when you complete an online session.

Security measures

In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Eyra and more generally:

Keep your account passwords private. Remember, anyone who knows your password has an increased chance to be able to access your account.

When creating a password:

  • Use at least 8 characters; A combination of letters, numbers and symbols too, this will increase strength and decrease an attacker’s ability to crack.

  • Do not use dictionary words, your name, email address, or other personal data that can be easily obtained and/or guessed.

Avoid using the same password for multiple online accounts.

PRIVACY CHANGES

We may change this page from time to time to reflect how we are processing your data, if we make significant changes we will make it clear on the Eyra website and any of our other services, or by some other means of contact to the best of our ability.

COOKIE POLICY

WHAT ARE COOKIES

Like most websites, Eyra’s website uses cookies to collect information. Cookies are small data files which are placed on your computer, smart phones or tablets as you browse this website. They are used to “remember” when your computer or device accesses our websites. We believe cookies help you shop with us online as we use them to tailor the products and services offered and advertised to you, both on our website and online.

INFORMATION COLLECTED

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. Eyra can use cookies to monitor your browsing and purchasing behaviour on our website only.

HOW ARE COOKIES MANAGED?

The cookies are stored on your computer or other devices when you access our website. There are four main types of cookies:

  • Site functionality cookies - these cookies allow you to navigate the site and use our features, such as “recommended products”

  • Site analytics cookies - these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience. We also use these cookies to monitor site performance.

  • Customer preference cookies - when you are browsing or shopping on Eyra, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.

  • Targeting or advertising cookies - these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these types of cookies on your device and accessing them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.

CONTACT US

If you have any questions or feedback about this policy, would like us to stop using your information, want to exercise any of your rights as set out above, or have a criticism, please do not hesitate to contact us at hello@eyra.design, who will be happy to answer any questions you may have and are trained at dealing with any personal data matters.

As we understand it is important to recognise physical information counts in our policy, we will shred any documents that contain personal data as well as providing the same rights to physical information as electronic.